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Who We Are

Data Crunch Corporation is a training, software development, and consulting company. We are committed to protecting your privacy.

Sharing Your Data

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third parties in use (with links to their privacy policies) in the sections below.

Each third-party provider has been vetted by our security team to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. Where appropriate and available, we hold additional signed Data Privacy Agreements with these companies as an additional layer of accountability to help ensure your data is safe and secure.

In cases of onward transfer to third parties of Personal Data received pursuant to the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield, Data Crunch Corporation is potentially liable.

Data Crunch Corporation shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Data Crunch Corporation proves that it is not responsible for the event giving rise to the damage.

In the context of an onward transfer Data Crunch Corporation has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. The Data Crunch Corporation shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally identifying and personally identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

Personal Data We Collect

Registered Users

  • If you create an account on one of our sites, you will be prompted to select a Username and provide your Email Address.
  • When choosing a Username, we strongly advise you not use or include your real name. Usernames cannot be changed.
  • Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.
  • Once an account is created, you must contact us to have it deleted.
  • Accounts have a numeric User ID assigned to them when they are created. The User ID cannot be changed.
  • An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if a Profile picture of you is available for display. The Gravatar service privacy policy is available here.
  • You may optionally complete your Profile by providing your First Name, Last Name, Website (URL) and/or Biographical info. These additional details are also saved in the website’s database. You may edit these details, and your Email Address, in your Profile at any time.
  • You may also choose how your name is displayed (your Display Name) to visitors to the site (e.g. in comments you create) in your Profile.
  • Your Username, First Name, Last Name and Email Address are accessible by employees on the site.
  • If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser.
  • If you have an account and you log in to a site, we will set up several cookies to save your login information and some of your screen options. The logged-in cookies last for two days, and the screen options cookies last for a year.
  • If you select “Remember Me” these cookies will persist for two weeks. If you log out of your account, the login cookies will be removed. It is important that you log out if you are using a public computer.
  • For users that register on one of our sites, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.

Publishing Content (Comments, Pages, Posts, Forums)

  • Your Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) may be visible to visitors to the website (e.g. if you leave a comment, forum post, or contribute an article/post).
  • If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s REST API interface.
  • If you upload media (e.g. images) to the website (in forums, posts, or comments), you should avoid uploading images with EXIF GPS location data included. Visitors to the website can download and extract any location data included in images on the website.
  • Visitors using the website’s REST API interface can correlate uploaded media to a particular user. This may allow such visitors to map a user to a particular time and location if EXIF GPS location data was included in the uploaded media.
  • If you edit or publish an article/post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • When visitors leave comments on one of our sites we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • Comments may require manual approval by one of our employees or site owners.
  • If you leave a comment on a site you may opt-in to saving your name, email address and website in cookies so we can recognize you as a commenter. These cookies will persist for one year.
  • Published content and comments are stored indefinitely unless deletion/removal is requested by the original author, or Data Crunch Corporation removes it from the site and databases. Data Crunch Corporation reserves the right to permanently remove any content posted or added to the site, for any reason, at any time, without notice.

Email/Chat/Contact Forms

  • Customers that email us or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in Microsoft Office archives and in our help desk third-party service provider, HubSpot. The HubSpot privacy policy is found here.
  • We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.

Embedded Content From Other Websites

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.

Analytics

  • We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here. You can learn more about how to opt-out of tracking in Google Analytics here.
  • We use Hotjar to help us analyze and improve user experiences. You may opt-out from having Hotjar collect your information when visiting a Hotjar Enabled Site at any time by visiting Hotjar’s Opt-out page and clicking ‘Disable Hotjar’ or enabling Do Not Track (DNT) in your browser. Hotjar’s privacy policy is found here.

Marketing Campaigns

  • We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.
  • All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
  • We use two different services for email marketing, MailChimp and HubSpot. Mailchimp’s privacy policy is found here. HubSpot’s privacy policy can be found here.
  • We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Paying Customers

  • For business analytics, CRM, and subscription records of Enterprise, we use HubSpot. HubSpot’s privacy policy can be found here.
  • For payment transactions we use Stripe. Stripe’s privacy policy can be found here.
  • To comply with accounting and legal requirements, we keep data on financial transactions in the systems above for up to 10 years.

Your Rights

If you are a registered user or have left comments on our site you can request to see or download the data we have about you.

Typically for visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.

For registered users or paying customers, this will also include profile information and download, payment, and support ticket histories.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to support@rxb.34e.myftpupload.com. We will respond within a reasonable timeframe.

Protecting Your Data

The security and reliability of our service is very important to us.

  • Prevention is best when it comes to security, and as a first step, we follow all Applicable Code Standards in the apps that we build and use.
  • In addition, we have an extensive internal review and Quality Assurance process in place specifically to prevent potential security vulnerabilities in our plugins and services.
  • All staff only have access to systems that are directly required to complete the functions of their job. We use dual factor authentication for all critical systems and communications services, and automatically log all staff activity using an internal logging tool, Microsoft Office Suite features, and Amazon Cloud Trail.
  • All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. 
  • We only use third-party services, such as Amazon Web Services, that are fully vetted and adhere to the highest levels of privacy and security practices.

Data Breach Procedures

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incidents to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Privacy Shield Frameworks

Data Crunch Corporation complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Data Crunch Corporation has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit privacyshield.gov.

In compliance with the Privacy Shield Principles, Data Crunch Corporation commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Data Crunch Corporation at support@rxb.34e.myftpupload.com or by mail at the address at the top of this policy.

Data Crunch Corporation has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit jamsadr.com for more information or to file a complaint.  The services of JAMS are provided at no cost to you. You can contact JAMS, which is based in the United States, through its website at the following link: https://www.jamsadr.com/eu-us-privacy-shield

If neither Data Crunch Corporation nor JAMS resolves your complaint, you may, in certain circumstances, be able to seek binding arbitration through the Privacy Shield Panel. You can read more about binding arbitration in Annex I to the Privacy Shield Principles.

Data Crunch Corporation commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

Our commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

Privacy Policy Changes

Although most changes are likely to be minor, Data Crunch Corporation may change its Privacy Policy from time to time, and at Data Crunch Corporation’s sole discretion. We will notify clients by email when making changes.

This Privacy Policy is effective as of January 25, 2021.

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